What should I do if my device won't charge?

There are many reasons why your iPhone may not be charging. Let’s start by checking your screen to make sure the battery is charging.

If your iPhone is plugged in, you will see a lightning bolt on the battery icon.

• If the battery icon is not displaying a lightning bolt, verify that you are using the charger / Lightning cable that came with your iPhone.
• Check both ends of the charger / Lightning cable, as well as the charger / Lightning dock on your phone, for damage of any kind.
• If there are no visible signs of damage, verify that your power outlet is in working order by using another appliance, such as a small radio or lamp.
• If you have another charger available that fits your phone, such as a car charger, you can try using that as well.