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Total Wireless Account Help
FAQ's
- How will I know I'm connected to Total Wireless after I sign up using an eSIM?
- How long will it take to connect to Total Wireless for the first time after signing up using an eSIM?
- Can I transfer my Total Wireless phone number associated with a physical SIM to the eSIM on the same device?
- Can I upgrade an active Total Wireless device with a physical SIM to a device that's eSIM-compatible?
- Can I upgrade a device that is active with an eSIM?
- Do both phone numbers on my eSIM-capable device have to be under the same account?
- Can I transfer my phone number to an eSIM line?
- What phone number do I get when I bring my device to Total Wireless using an eSIM?
- How do I know if my iPhone is eSIM compatible?
- Can I have a phone number for a physical SIM card and a phone number for an eSIM on the same device?
- What should I do if my phone is lost or stolen with an active eSIM?
- How do I activate an iPhone with an eSIM if I don’t have access to a Wi-Fi network?
- What does it mean when a device has a Dual SIM with an eSIM?
- What happens to my cellular plan if I erase my eSIM?
- How can I add a service plan to my eSIM line?
- How can I manage my account after I bring my own device using an eSIM?
- How can I activate my eSIM with Total Wireless?
- What plan should I pick when bringing my own device using an eSIM?
- Will activating an eSIM "lock" my phone to Total Wireless?
- Which devices can I bring to Total Wireless using eSIM?
- If I have trouble activating my device with eSIM, how can I get help?
- Can I activate an eSIM on my Dual-SIM capable phone without a physical SIM?
- What are the benefits of having a device with an eSIM activated?
- What is an eSIM?
- Helpful Tips to Find Your Current Provider's Info needed to Port:
- How do I find my Cricket Wireless Account Info needed to Port my number?
- How do I find my T-Mobile Account Info needed to Port my number?
- How do I find my Boost Mobile Account Info needed to Port my number?
- How do I find my Metro-PCS Account Info needed to Port my number?
- How do I find my AT&T account info needed to port my number?
- Will the unused balance of my $10 Global ILD card roll over to the next billing period?
- What locations/destinations are included with the $10 Global Calling card?
- Will my unused $10 Global Calling card benefits roll over to the next service cycle?
- Does my $10 Global Calling card benefit ever expire?
- Can I add more than one $10 Global Calling card per month?
- How do I make international calls?
- How long does it take to unlock my device for another carrier?
- I never received the unlocking instructions email. What should I do?
- Why is it going to take an additional 2 business days for the unlocking instructions to be sent to my email?
- Can I unlock my phone even though your company has no coverage in my area?
- I paid the full price for my phone. Why can’t I unlock it?
- I have been with your company for several years and cannot unlock my phone. Is there an exception for longtime customers?
- Can you send me the unlocking code via SMS?
- Can you unlock my phone without sending an email?
- I spoke with a customer care agent, and they told me if I purchase a device from your company, I could unlock it. How can I do that?
- I bought my phone at Walmart and was advised that it was unlocked. What do they mean by that?
- What if my phone cannot be unlocked?
- My iPhone is not from your company, so why is it locked by your company?
- How can I get my iPhone unlocked by a carrier?
- Can I pay a fee to unlock my phone before the allotted time frame?
- Will Advanced Messaging (RCS) work while I'm roaming off the Total Wireless network?
- How much does Advanced Messaging (RCS) cost?
- Which devices are compatible with Advanced Messaging (RCS)?
- Will Advanced Messaging (RCS) work with all Wi-Fi connections?
- If I bring a smartphone to Total Wireless from another carrier, will I be able to use Advanced Messaging (RCS)?
- How do I talk to Total Wireless through Advanced Messaging (RCS)?
- What is Advanced Messaging (RCS)?
- My “Chat Features” option does not say “Connected.” What do I do now?
- How do I set up Wi-Fi on my phone?
- How do I find my Service End Date?
- How do I look up a device tutorial?
- How can I find the nearest retailer?
- Can I text 611611 in case of an emergency?
- Will 611611 charge me if I send a text message?
- How do I block unwanted calls?
- Will 611611 services work for all phones in my family plan? Are there any restrictions?
- Can I check my Rewards points via 611611?
- Where can I find the International Long Distance (ILD) access number?
- Can I activate my phone through 611611?
- How do I set up my voicemail?
- How many times a day can I use my 611611 service?
- How does 611611 work?
- How do I find my 611611 services?
- How can I check the status of an order?
- What should I do if I send the wrong keyword to 611611?
- What is Disney+?
- Do all plans include Disney+?
- I have multiple lines in my account. How can I get a Disney+ promotional offer?
- How can I make sure I’ve successfully signed up for Disney+ with Total by Verizon?
- What happens if I end my Total Wireless service and have Disney+ through my Total Wireless account?
- Where can I access Disney+?
- How do I activate Disney+?
- How many devices can stream at one time with Disney+?
- Who should I contact if I have questions about my Disney+ service?
- How many Disney+ subscriptions can an account have?
- I want to purchase a service plan that includes the Disney+ offer. When will I have access to Disney+?
- How do I sign up for a Disney+ promotional offer through Total Wireless?
- I already have Disney+. Can I still take advantage of a Disney+ promotional offer through Total Wireless?
- When will my Disney+ subscription start?
- What can I watch on Disney+?
- How can I get Disney+ through Total Wireless?
- After my 6-month promotional subscription for Disney+ ends, do I need to do anything?
- Are ESPN+, Hulu, and Hulu + Live TV available with the Disney+ promotional offer?
- How do I cancel my Disney+ subscription with Total Wireless?
- What is special about Total Wireless?
- Will my Total Wireless phone roam?
- Can I keep my current phone number if I switch to Total Wireless?
- How do I unlock my phone so I can switch to Total Wireless?
- How do I know if my current phone is compatible with Total Wireless?
- What plans does Total Wireless offer?
- Will I be able to keep my current phone number if I switch to Total Wireless?
- What happens if you answer a spam call?
- Are robocalls illegal?
- What is the Do Not Call list? And is it effective?
- What are robocalls or spam calls?
- How to block spam calls?
- Why do robocalls hang up?
- Why am I getting so many spam calls?
- What are the different types of spam calls or robocalls?
- How can I report a Robocall?
Are my Total Wireless Wallet funds refundable?
No.
All available wallet funds are nonrefundable.
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