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Total Wireless Account Help
FAQ's
- How will I know I'm connected to Total Wireless after I sign up using an eSIM?
- How long will it take to connect to Total Wireless for the first time after signing up using an eSIM?
- Can I transfer my Total Wireless phone number associated with a physical SIM to the eSIM on the same device?
- Can I upgrade an active Total Wireless device with a physical SIM to a device that's eSIM-compatible?
- Can I upgrade a device that is active with an eSIM?
- Do both phone numbers on my eSIM-capable device have to be under the same account?
- Can I transfer my phone number to an eSIM line?
- What phone number do I get when I bring my device to Total Wireless using an eSIM?
- How do I know if my iPhone is eSIM compatible?
- Can I have a phone number for a physical SIM card and a phone number for an eSIM on the same device?
- What should I do if my phone is lost or stolen with an active eSIM?
- How do I activate an iPhone with an eSIM if I don’t have access to a Wi-Fi network?
- What does it mean when a device has a Dual SIM with an eSIM?
- What happens to my cellular plan if I erase my eSIM?
- How can I add a service plan to my eSIM line?
- How can I manage my account after I bring my own device using an eSIM?
- How can I activate my eSIM with Total Wireless?
- What plan should I pick when bringing my own device using an eSIM?
- Will activating an eSIM "lock" my phone to Total Wireless?
- Which devices can I bring to Total Wireless using eSIM?
- If I have trouble activating my device with eSIM, how can I get help?
- Can I activate an eSIM on my Dual-SIM capable phone without a physical SIM?
- What are the benefits of having a device with an eSIM activated?
- What is an eSIM?
- Helpful Tips to Find Your Current Provider's Info needed to Port:
- How do I find my Cricket Wireless Account Info needed to Port my number?
- How do I find my T-Mobile Account Info needed to Port my number?
- How do I find my Boost Mobile Account Info needed to Port my number?
- How do I find my Metro-PCS Account Info needed to Port my number?
- How do I find my AT&T account info needed to port my number?
- Will the unused balance of my $10 Global ILD card roll over to the next billing period?
- What locations/destinations are included with the $10 Global Calling card?
- Will my unused $10 Global Calling card benefits roll over to the next service cycle?
- Does my $10 Global Calling card benefit ever expire?
- Can I add more than one $10 Global Calling card per month?
- How do I make international calls?
- How long does it take to unlock my device for another carrier?
- I never received the unlocking instructions email. What should I do?
- Why is it going to take an additional 2 business days for the unlocking instructions to be sent to my email?
- Can I unlock my phone even though your company has no coverage in my area?
- I paid the full price for my phone. Why can’t I unlock it?
- I have been with your company for several years and cannot unlock my phone. Is there an exception for longtime customers?
- Can you send me the unlocking code via SMS?
- Can you unlock my phone without sending an email?
- I spoke with a customer care agent, and they told me if I purchase a device from your company, I could unlock it. How can I do that?
- I bought my phone at Walmart and was advised that it was unlocked. What do they mean by that?
- What if my phone cannot be unlocked?
- My iPhone is not from your company, so why is it locked by your company?
- How can I get my iPhone unlocked by a carrier?
- Can I pay a fee to unlock my phone before the allotted time frame?
- Will Advanced Messaging (RCS) work while I'm roaming off the Total Wireless network?
- How much does Advanced Messaging (RCS) cost?
- Which devices are compatible with Advanced Messaging (RCS)?
- Will Advanced Messaging (RCS) work with all Wi-Fi connections?
- If I bring a smartphone to Total Wireless from another carrier, will I be able to use Advanced Messaging (RCS)?
- How do I talk to Total Wireless through Advanced Messaging (RCS)?
- What is Advanced Messaging (RCS)?
- My “Chat Features” option does not say “Connected.” What do I do now?
- How do I set up Wi-Fi on my phone?
- How do I find my Service End Date?
- How do I look up a device tutorial?
- How can I find the nearest retailer?
- Can I text 611611 in case of an emergency?
- Will 611611 charge me if I send a text message?
- How do I block unwanted calls?
- Will 611611 services work for all phones in my family plan? Are there any restrictions?
- Can I check my Rewards points via 611611?
- Where can I find the International Long Distance (ILD) access number?
- Can I activate my phone through 611611?
- How do I set up my voicemail?
- How many times a day can I use my 611611 service?
- How does 611611 work?
- How do I find my 611611 services?
- How can I check the status of an order?
- What should I do if I send the wrong keyword to 611611?
- What is Disney+?
- Do all plans include Disney+?
- I have multiple lines in my account. How can I get a Disney+ promotional offer?
- How can I make sure I’ve successfully signed up for Disney+ with Total by Verizon?
- What happens if I end my Total Wireless service and have Disney+ through my Total Wireless account?
- Where can I access Disney+?
- How do I activate Disney+?
- How many devices can stream at one time with Disney+?
- Who should I contact if I have questions about my Disney+ service?
- How many Disney+ subscriptions can an account have?
- I want to purchase a service plan that includes the Disney+ offer. When will I have access to Disney+?
- How do I sign up for a Disney+ promotional offer through Total Wireless?
- I already have Disney+. Can I still take advantage of a Disney+ promotional offer through Total Wireless?
- When will my Disney+ subscription start?
- What can I watch on Disney+?
- How can I get Disney+ through Total Wireless?
- After my 6-month promotional subscription for Disney+ ends, do I need to do anything?
- Are ESPN+, Hulu, and Hulu + Live TV available with the Disney+ promotional offer?
- How do I cancel my Disney+ subscription with Total Wireless?
- What is special about Total Wireless?
- Will my Total Wireless phone roam?
- Can I keep my current phone number if I switch to Total Wireless?
- How do I unlock my phone so I can switch to Total Wireless?
- How do I know if my current phone is compatible with Total Wireless?
- What plans does Total Wireless offer?
- Will I be able to keep my current phone number if I switch to Total Wireless?
- What happens if you answer a spam call?
- Are robocalls illegal?
- What is the Do Not Call list? And is it effective?
- What are robocalls or spam calls?
- How to block spam calls?
- Why do robocalls hang up?
- Why am I getting so many spam calls?
- What are the different types of spam calls or robocalls?
- How can I report a Robocall?
I have been with your company for several years and cannot unlock my phone. Is there an exception for longtime customers?
Our Unlocking Policy has specific requirements that must be met for a device to be unlocked. Visit our Unlocking Policy page to see these requirements or call us at 1-888-442-5102.
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